For data protection law, the controller WeCompare (the “Website”) is a trading name of Compare Broadband LTD (Company Number 551965) whose registered address is Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6 (“we”, “us”, “our”, or ” Compare Broadband LTD “).
The information we collect
We may collect and process personal information about you, which you give to us when you use our Website. The type of personal information we collect will vary depending on the services you request:
- your name, email address, and other personal information if you access one of our tools (for example our Speedtester), or to receive our email newsletters,
- your postcode and/or GPS location if you perform an availability check for broadband suppliers available in your area,
- your email address if you supply it,
- if you contact us (for example our Online Help Desk), we may keep a record of your email address and that correspondence and any information that you provide by filling in forms on our Website.
The provision of some of our services may also require us to store some personal information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.
Purposes for which we use your personal information
We may use your personal information:
- verifying your identity when required
- tracking and verifying sales with our third-party providers for assessment and analysis so we can review, develop, and improve our services
- to monitor and improve the performance of our Website and services,
- to carry out research and analysis of the broadband, phone, mobile or TV marketplace,
- to provide you with emails and newsletters and special offers if you register with us,
- to provide an availability check of specific broadband, home phone or TV services in your area,
- to fulfill our obligations if you enter a prize draw or competition,
- to process a transaction between you and a third party which you have requested,
- to respond to an inquiry you have made,
- to prevent fraud and defend our legal rights, and as more fully detailed, below.
Improving our services
So that we can continually improve our Website and services, we may use your data to perform statistical analysis to help understand how people are using our services. On occasion, we may ask you for feedback on your experience of using the Website. Unless otherwise stated, this information is only used internally and will not be published on the Website.
Research and analysis
We may use your data to perform research and analysis to better understand the geographic coverage and use of broadband, phone, or digital TV services in Ireland. Some of the results of this research may appear in articles and features on our Website and other media but it will not include your personal information in any such results and we will not disclose any user’s email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example a full name and full area of residency).
Informing you of special offers and services which may be of interest when you register with us.
We would like to keep you updated, by email or text, of other products and services which we feel you may benefit from or which you have specifically indicated that you have an interest in through our registration process.
We engage a third-party email technology partner to help us coordinate and manage our email newsletters. They may process and store your personal information on our behalf in their systems subject to strict compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR). They will not contact you directly or share your personal information with any third parties.
We may obtain additional personal information from third parties to enable us to improve the relevance of our communications to you.
You can easily unsubscribe from our emails at any time, either by clicking the “unsubscribe” link at the bottom of any electronic correspondence (may take up to 7 days to take effect), or by emailing us at firstname.lastname@example.org.
We may use your email address to identify if you are a registered Facebook user and then show you interesting, relevant ads through Facebook.
You can stop receiving these ads at any time by emailing us at email@example.com.
Broadband, TV, and home phone availability check
If you carry out an availability check on our Website, we use your postcode and/or GPS location for the purpose of carrying out that check.
Different providers supply services to different parts of the country and this is determined by postcode and/or GPS location. The postcode and/or GPS location check is essential to find out which providers and home phone, broadband & TV services are available in your postcode and/or GPS location area.
Testimonials, case studies, prize draws, and surveys
We may republish comments and testimonials sent to us by our users when they provide information by way of Case Study application forms and survey responses. We may republish the name and town of residence of a prize draw winner. These comments and testimonials may appear in articles and features on our Website and other media. The details of prize draw winners may appear on our Website and other media. We will not disclose any user’s email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example, a full name and full area of residence). If you do not want us to republish any comments or testimonials or details then this should be clearly indicated and we will comply with your request.
Fulfilling an order you have placed
If you place an order for a service with a third party on our Website (for example, a broadband order) then we will collect your personal information and provide this only to that third party to facilitate the transaction you have requested.
Online Help Desk and Ask our Expert enquiries
We may republish extracts of emails sent to our Online Help Desk or Ask our Expert service in articles and features on our Website and in other media. We will not disclose any user’s email address or any level of personal information that would enable any third party to contact or identify a particular individual (for example, a full name and full area of residency). If you do not want us to republish any extracts from this kind of correspondence, then this should be indicated in the body text of the email and we will comply with your request.
Disclosure of your Information
We endeavour to treat your personal data as private and confidential. We may disclose your personal information to any member of our group, which means our subsidiaries, and our ultimate holding company, and its subsidiaries. The same duty of confidentiality and security will apply to them and all processing will be carried out under our instruction.
We would like to bring to your attention our obligations to disclose data in the following four exceptional cases permitted by law, and the other situations set out below. These are:
- Where we are legally compelled to do so
- Where there is a duty to the public to disclose
- Where disclosure is required to protect our interest
- Where disclosure is made at your request or with your consent
We may disclose your personal information to third parties
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
If Compare Broadband LTD or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
Any financial transactions are secured by SSL encryption to offer secure communications of sensitive data to and from the Website.
However, no data transmission over the Internet can be guaranteed to be totally secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for maintaining the secrecy of your password confidential.
Third-party providers’ and third-party websites’ personal information policies
We will not share your personal data with any third parties so that they might try to communicate with you except for the express purpose of fulfilling our obligations as detailed above.
We link to third-party websites from our Website. We cannot be held responsible for the uses to which any third party puts your personal information once you have left our Website.
A cookie is a small text file that is sent by the web server of the website you visit to your web browser and is stored on your computer. Cookies provide a number of functions in order to make websites work, or work more efficiently, as well as to provide information to the owners of websites (e.g. cookies can identify if you have previously visited or registered with a website) This helps us to provide you with a good experience when you use our services, for example, to remember your login details and improve our services.
Data processing and data control
Compare Broadband LTD acts as both a data processor and a data controller within the meaning of the General Data Protection Regulation (EU) 2016/679 (GDPR) with respect to handling your personal information.
Compare Broadband LTD acts solely as a data processor where it facilitates orders for products and services placed through our Website.
In the following instances, Compare Broadband LTD acts as a data controller:
- monitoring and improving the performance of our Website and services,
- carrying out research and analysis of the broadband, phone, or digital TV marketplace,
- providing you with emails and newsletters and special offers if you register with us,
- providing an availability check of specific services in your area,
- fulfilling our obligations if you enter a prize draw or competition,
- responding to an inquiry you have made, and
- preventing fraud and defending our legal rights.
You have certain rights under the General Data Protection Regulation (EU) 2016/679 (GDPR). The Data Protection Regulation gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information.
You also have the right to edit and delete personal data and preferences that form part of the profile maintained by us about you at any time, including whether or not you want us to contact you about the various products and services available through our website, by sending an email to firstname.lastname@example.org or by writing to the Data Protection Officer at Compare Broadband LTD, Unit 25, Classon House, Dundrum Business Park, Dundrum Road, Dublin 14, D14 N2F6. If you ask us to delete, correct, or amend your personal data we will do so.
We store client data for as long as we provide services to you and for a period of five years after the ending of our partnership.
If you sign up to receive marketing materials from us, we will hold your information until you decide to unsubscribe from our email list. You will be given the opportunity to do so with each mailing. If you ask us to delete, correct, or amend your personal data, we will do so, taking into consideration any legal or regulatory requirements in force.